LINCOLNWOOD, Ill. (CBS) — A growing number of coronavirus cases inside an assisted living facility has left workers afraid for themselves and their residents.
CBS 2 Investigator Dave Savini spoke to a nurse who worked there and digs into allegations the facility failed to properly report COVID-19 cases to the Cook County Health Department. Cook County has also now launched a full investigation.
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Chicago Weather: Snow Again Late Sunday“They didn’t have to die. They may have had a few more months, a few more years and that haunts me,” said nurse Marcy Luna, who eventually left her job at The Carrington assisted living center in north suburban Lincolnwood.
“It was total chaos,” Luna said. “We didn’t have enough PPE. We were told to not chart certain things. We weren’t kept in the loop on certain things. There was no transparency, and it got the point where I feared for my physical health.”
Those fears might be well-founded, despite the Illinois Department of Public Health website showing no reported COVID-19 cases here. In fact, there really is an outbreak. The CBS 2 Investigators obtained records from the facility showing there are as many 29 virus cases: 17 residents and 12 staff members. Four residents have died.
“We knew there were positive patients, but we did not see any of that reflected on the website,” said Luna, who wants to know why the virus data is missing from the state’s public page. “I’m frustrated, and it’s terrifying for me because even though I’m not there, I worry about the residents and the staff.”
She said there are other problems, too. As the pandemic was making news, there were issues inside the facility. She documented them, including when she recorded video of a dining room infested with ants on March 14.
“The floor was infested to the point that they were crawling inside the cabinets. I spent hours cleaning before attending to my residents.”
Garbage with used medical supplies, like gloves and garments, were left in piles in hallways, Luna said.
“The gloves were not properly disposed of. They were just thrown on the floor. [Heath care workers] were in a rush to get out of the rooms because they didn’t have the proper [personal protective equipment]. So they just discard wherever, whenever. It was very scary because they are disease-carrying.”
She said there was a lack of testing early on as residents grew sick, showing symptoms as far back as March 15. Those patients were not tested. The facility went on lockdown the next day, not allowing visitors.
“The biggest thing is not even caregivers or close family members are allowed in. So they don’t know what’s going on and they don’t see what is really happening,” Luna said.
Some of the information the CBS 2 Investigators obtained, included warnings sent to multiple members of management by a healthcare worker, urging them to stop serving meals to large groups of patients gathered in dining rooms. Sources say as many as 20 to 30 people were in close proximity—sometimes a few feet apart –at any one time.
READ MORE: Woman, 3 Young People Ages 12 To 17, Injured In Rollover Crash On Lake Shore Drive Near Belmont Avenue“And that was concerning because it was a Petri dish in there,” said Luna. “That was a disaster.”
It’s important to note those dining areas were located in the memory care unit on the first floor. Luna, to her knowledge, said four of those residents have died of COVID-19.
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Adding to Luna’s concern, not only was she caring for her patients, she is an ovarian cancer survivor with a compromised immune system. She says she found out March 16 that she was exposed to a female resident who may also have been exposed the virus.
“Two days later, I had a fever of 102. I went to my doctor, and he put me on isolation, When I returned to work, I was negative, thank God, but I returned to work to the same conditions.”
When she returned to work, she says she learned the female resident had died. But she says the woman was never officially tested for COVID-19.
“They really deserved better and a lot of them were really scared,” Luna said. “I got very close to the residents, and I know two personally that I really cared for who passed away. It’s really upsetting because I got really close to them and they deserved better, and I know that and I have some guilt. I wish I would have maybe spoke up sooner.”
On Thursday, the Cook County Health Department said it is launching a probe. They want to know why it took them eight days to learn by the outbreak, and they also want to know why they found out through a private lab and not the Carrington itself.
Officials at the Carrington said they were calling in cases and leaving messages on the county health department’s hotline. They claim they did not know they could fax the report.
The county says that is not true and not what their records show, and said there are no calls from the Carrington.
The investigation was launched Thursday.
Also Thursday, the county said it called from the facility and were not given the right numbers in terms of COVID-19 infections at the Carrington. The numbers CBS 2 received were about double the number the county received on the phone.
MORE NEWS: Celebrating Black History Makers: Amena Karim Took On Mission To Bring Fresh, Healthy Food To South Shore And BeyondThe county further said the deaths were missing from the Carrington’s reports, and it also did not know about the staff members who had tested positive for COVID-19.
The Village’s government consists of over 90 full and part-time employees in seven specialized departments to most effectively serve the residents and business community. The Village’s departments include:
Community Development: Community Development is a multi-functional department responsible for administering Village building, zoning, development, sign and property maintenance codes. The Department undertakes long range planning and economic development initiatives, and manages related programs and projects. The Department also monitors the community for code compliance related to property maintenance, Services provided by the department include plan review, permit issuance, construction inspectional services, and code enforcement.
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Finance: The Finance Department provides oversight of all financial transactions of the Village. Specific responsibilities include accounting and financial reporting of resources, cash management, general ledger, cash receipts, cash disbursements and accounts payable, utility billing, business licenses, vehicle license registration and sale, parking ticket violation collection, payroll, and purchasing.
Fire: The mission of the Fire Department is to provide progressive emergency services that include effective educational programs, efficient inspection services, and safe and prompt response to emergencies in a courteous and professional manner. Lincolnwood is the only municipality in the State of Illinois that hires a private company for both fire and paramedic services. The Village has contracted the Paramedic Services of Illinois since 1990, which eliminates the Village’s requirement to fund pensions for members of the Fire Department.
Parks and Recreation: The Parks and Recreation Department is committed to providing enjoyable quality programs and attractive, safe facilities to promote the health, welfare and pleasure of all the residents of Lincolnwood.
Police: The Police Department was established by ordinance for the protection of lives and property within the limits of the Village, the enforcement of Federal and State statutes and Village ordinances, and to perform related police functions.
Lincolnwood Police Department Annual Report
Public Works: The Public Works Department is responsible for maintenance of the Village’s streets, vehicles, parks, public buildings, trees, alleys, water system, sewer system, and more. The Department is organized into five divisions including: Administration, Vehicle Maintenance, Parks & Building Maintenance, Streets Maintenance, and Water & Sewer Maintenance. All of the divisions work together on the Snow & Ice Control Program to ensure clean and safe roadways during the winter season.
Village Manager’s Office: The Village Manager’s Office provides leadership to Village departments and serves as the key contact point for outside agencies to ensure the delivery of high-quality, customer-service oriented programs. The office also handles hiring of employees. A list of current Employment Opportunitiesis available.
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To contact one of the departments visit our staff directory.
Public Act 097-0609 Compensation Report
Public Act 097-0609 Compensation Report – Excess of $150,000
Public Act 101-0504 IMRF Contributions
The Village is required to post any compensation package at least six days before the Village approves an employee’s total compensation package that is equal to or in excess of $150,000 per year. The Village Board will be considering a compensation package for Village Manager Anne Marie Gaura at the September 15, 2020 Village Board Meeting. To see the report for that compensation package, please click here. The resolution for September 15 considering the compensation for Anne Marie Gaura is available here.